Privacy Policy

Last updated: November 25, 2024

At Odyllon, we value the confidentiality of your data and are committed to protecting your personal information. Your data is precious, and like you, we reject any misuse. We do not sell or rent your data to third parties. This privacy policy outlines how we collect, use, and protect the information you provide when visiting our website and using our services.

1. Confidentiality of your data

We understand the importance of protecting personal data. At Odyllon, your information is never shared for commercial purposes. We do not collaborate with external partners to exploit your personal data without your explicit consent. All the information you entrust to us is used solely within the framework of our services to provide you with the best possible experience.

2. Personal data we collect

We only collect the data necessary to ensure an optimal user experience. This data includes:

• Identification and contact information: name, address, phone number, email address.
• Payment information: credit card details or other payment information.
• Demographic information: gender, date of birth.
• Purchase information: details of your orders and transactions.
• Website usage information: IP address, browser type, browsing behavior.
• Customer service interactions: We collect and retain information about your interactions with our customer service, whether by phone, email, or other means. This includes exchanges regarding questions, complaints, or any other subject related to our products or services. This information is used to improve the quality of our service and better respond to your needs.

3. Use of data during and after purchase

We use your personal data at every step of your customer journey to personalize and enhance your experience with Odyllon. This includes:

• Personalizing the website based on your interests to make browsing more enjoyable.
• Sending reminders about products left in your cart via your email address.
• Tracking your order delivery and providing you with shipping updates.
• Managing your returns and tracking their progress.
• Sending you emails related to your order or return (order confirmation, shipping updates, return status, satisfaction surveys).
• Processing your newsletter subscription and sending you special offers and the latest updates.
• Providing you with a history of your orders and more in your personal account.
• Analyzing visits to our website to improve your shopping experience.
• Preventing and detecting fraud and abuse by processing and storing, where applicable, your IP address.

If you leave items in your cart without completing your purchase, we may send you a reminder email. This email will include information about the products left in your cart and an invitation to complete your purchase. You can opt out of receiving these reminders by following the unsubscribe instructions included in the email.

4. Fraud prevention and security

Some of the information we collect may be used to prevent and detect fraud or any other illegal activity on our site. This may include analyzing browsing data, identifying unauthorized attempts to access your account, and monitoring suspicious transactions. These actions aim to ensure the security of our website, protect your personal data, and comply with our legal obligations.

5. Prevention of counterfeiting and unauthorized resales

We use some of your personal information, such as the quantities and frequency of your purchases, to prevent counterfeiting and unauthorized resales of our products, in accordance with our terms of sale. This monitoring allows us to protect the integrity of our distribution network and ensure the authenticity of Odyllon products. Any detection of suspicious activity may result in additional checks or restrictions on future purchases.

6. Use of data for marketing and behavioral analysis

With your consent, we will use your personal data for direct marketing purposes to inform you about new products, promotions, and events related to Odyllon. We may also analyze your purchasing behavior to offer you products and services that match your preferences. These analyses help us better understand your interests and further personalize your experience with us.

7. Sharing with third-party services and public authorities

To provide you with the best possible experience, we share some of your personal data with third-party services, such as payment providers, delivery services, and other partners essential to the smooth operation of our business. For instance, we use Shopify to manage our online store and Google Analytics to understand how our customers interact with our site. These partners adhere to the strictest data protection standards. You can consult their privacy policies here:

• Shopify
• Google Analytics

We may also share your personal information with public authorities or legal bodies if required by law, to comply with legal obligations, protect our rights or those of third parties, or prevent fraud or other illegal activities.

To ensure a more tailored experience and improve the effectiveness of our advertising campaigns, we collaborate with Meta to better understand user behavior. This includes the use of advanced data matching and Meta's Conversion API, which allows us to provide a seamless and personalized experience across platforms like Facebook and Instagram. Users can adjust their preferences for personalized ads on these platforms by visiting their Meta account settings.

Regarding international data transfers, please note that some third-party service providers with whom we collaborate may be located outside the European Union and the European Economic Area (EU/EEA). In such cases, your personal data may be subject to data protection laws in those jurisdictions, which may differ from those in the EU. We ensure that all transfers of personal data outside the EU/EEA are safeguarded by appropriate measures, in compliance with applicable data protection laws, such as standard contractual clauses approved by the European Commission.

8. Data retention period

The personal data we collect is stored and managed by our service provider, Shopify. We do not retain your personal information indefinitely and ensure that it is deleted or anonymized when it is no longer necessary for the purposes for which it was collected, or in accordance with applicable laws. However, some data may be retained longer if necessary to meet legal obligations, such as for tax, billing, or legal purposes.

9. Mandatory or optional nature of data

Certain data is mandatory for us to process your orders and comply with our legal obligations. This information includes your name, email address, delivery address, and payment details, which are necessary to execute the purchase contract between you and Odyllon. Other data, such as your preferences and interests, is collected only with your consent to enhance your experience. If you choose not to provide this optional information, it will not affect your ability to use our site or make purchases.

10. Protection of minors

Odyllon's services are not intended for minors under the age of 16. We do not knowingly collect personal data from minors without prior authorization from their parents or legal guardians, in accordance with applicable laws. If we learn that a minor has provided personal information without such authorization, we will delete it immediately. Furthermore, by using our site, you declare that you are at least 16 years old or of legal age according to the laws of your country of residence.

11. Your rights

In accordance with data protection legislation, you have the following rights regarding your personal information:

• Access and rectification: You have the right to access your personal data and request its correction if it is inaccurate or incomplete.
• Erasure and restriction: You may request the deletion of your data or the limitation of its processing.
• Account management: Your personal information is managed via your user account on our Shopify platform. You can modify or delete your data directly by accessing your account.

To exercise these rights, please contact us at the following address: privacy@odyllon.com.

12. Security

We implement reasonable measures to protect your personal data from unauthorized access, modification, or loss. However, as with any data transfer over the Internet, we cannot guarantee absolute security. We recommend that you protect your devices with appropriate security software.

13. Cookies and tracking tools

Odyllon may use cookies and similar tracking technologies to improve your browsing experience and personalize the content we offer you. These cookies allow us to:

• Remember your preferences and improve your user experience.
• Analyze our site's performance and monitor user behavior.

In the future, Odyllon may also participate in interest-based advertising. With your consent, we may use cookies and other technologies to collect data on your browsing, interactions with our site, and shopping habits. This information would be used to enhance your experience and show you more relevant advertisements. You may disable or delete cookies at any time in your browser settings.

We also use cookies to enable sharing features on social media. For example, sharing buttons for platforms such as Facebook and Instagram may collect information about your browsing when you are logged into these networks. Collected data may be used to display advertisements tailored to your preferences when visiting other websites.

14. Types of cookies used

Odyllon uses various types of cookies to ensure the proper functioning of its site and improve the user experience. Here is an overview of the types of cookies we use:

• Strictly necessary cookies: These cookies are essential for our site to function properly. They allow you to navigate the site and use its basic features, such as accessing secure areas or managing your cart. These cookies do not store any personally identifiable information.
• Functional cookies: These cookies allow our site to remember your choices (such as your language or region) and provide you with enhanced and more personalized features. The information collected by these cookies can be anonymized and does not track your activity on other websites.
• Performance and audience measurement cookies: These cookies collect information on how visitors use our site, such as which pages are most visited and if any errors are encountered. This data is anonymous and is used solely to improve site performance.
• Advertising cookies: These cookies are used to show you relevant advertisements based on your interests. They also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns. These cookies may be placed by third-party advertising partners.

You can disable or manage these cookies by modifying your browser settings or using the cookie management options available on our site.

15. Changes to this policy

Odyllon reserves the right to modify this privacy policy at any time. Any changes will be posted on this page, with a date indicating when the changes were made. It is your responsibility to regularly review this policy to stay informed of any updates. Continued use of the site after any modifications constitutes your acceptance of the revised policy.

For any questions or concerns, please contact us at: privacy@odyllon.com.